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For Set "International Conference on Economic Sciences and Business Administration (ICESBA 2015)" and Metadata Prefix "rfc1807" View Raw XML

xmlns='http://www.openarchives.org/OAI/2.0/'
record:
header:
identifier: oai:ocs.icesba.eu:paper/47
datestamp: 2016-01-13T08:58:36Z
setSpec: icesba2015:icesba2015:GEN
setSpec: icesba2015
metadata:
xmlns='http://info.internet.isi.edu:80/in-notes/rfc/files/rfc1807.txt'
rfc1807:
bib-version: v2
entry: 2016-01-13T08:58:36Z
organization: International Conference on Economic Sciences and Business Administration (ICESBA 2015)
organization: International Conference on Economic Sciences and Business Administration (ICESBA 2015); International Conference on Economic Sciences and Business Administration (ICESBA 2015)
title: Examining the Impact of Trust, Satisfaction and Service Quality on Consumer E- Loyalty
type: Peer-reviewed Paper
author: Azemi Fehmi
author: Krenar Binaku
date: 2016-01-12 20:51:33
copyright: Authors who submit to this conference agree to the following terms:<br /> <strong>a)</strong> Authors retain copyright over their work, while allowing the conference to place this unpublished work under a <a href="http://creativecommons.org/licenses/by/3.0/">Creative Commons Attribution License</a>, which allows others to freely access, use, and share the work, with an acknowledgement of the work's authorship and its initial presentation at this conference.<br /> <strong>b)</strong> Authors are able to waive the terms of the CC license and enter into separate, additional contractual arrangements for the non-exclusive distribution and subsequent publication of this work (e.g., publish a revised version in a journal, post it to an institutional repository or publish it in a book), with an acknowledgement of its initial presentation at this conference.<br /> <strong>c)</strong> In addition, authors are encouraged to post and share their work online (e.g., in institutional repositories or on their website) at any point before and after the conference.
other_access: url:http://icesba.eu/ocs/index.php/icesba2015/icesba2015/paper/view/47
keyword:
keyword: Trust; Satisfaction; ServiceQuality; E-loyalty; E-tailing
keyword: M31,M37
period:
period:
period:
monitoring:
language: en
abstract: Literature suggests that inherited advantages in e-tailing are experienced if customers e-loyalty is reached. E-loyalty has traditionally been explained on grounds of trust, satisfaction, andservice quality. Scholars have greatly emphasised the effect of these elements to customer e-loyalty. However,the explanations are isolated to developed countries,leaving the phenomenon in developing ones unexplained. This study examines the impact of trust, satisfaction, and service quality in consumer e-loyalty in Kosovo.It empirically measures the correlation of relationships across e-loyalty and three elements. The findings reveal a positive correlation between the proposed relationships. Further, it associates trust to the factor with the greatest impact on consumer e-loyalty.
University of Illinois at Urbana-Champaign
University of Illinois at Urbana-Champaign
Grainger Engineering Library Information Center
Comments to: Tom Habing
University of Illinois at Urbana-Champaign Engineering Library
1301 West Springfield
Urbana, IL 61801
Phone: 217-244-4425
Updated on: 2017-10-26