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For Set "International Conference on Economic Sciences and Business Administration (ICESBA 2015)" and Metadata Prefix "oai_dc" View Raw XML

xmlns='http://www.openarchives.org/OAI/2.0/'
record:
header:
identifier: oai:ocs.icesba.eu:paper/47
datestamp: 2016-01-13T08:58:36Z
setSpec: icesba2015:icesba2015:GEN
setSpec: icesba2015
metadata:
xmlns='http://www.openarchives.org/OAI/2.0/oai_dc/'
dc:
xmlns='http://www.w3.org/2001/XMLSchema-instance'
schemaLocation='http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd'
xmlns='http://purl.org/dc/elements/1.1/'
title: Examining the Impact of Trust, Satisfaction and Service Quality on Consumer E- Loyalty
creator: Azemi Fehmi
creator: Krenar Binaku
subject:
subject: Trust; Satisfaction; ServiceQuality; E-loyalty; E-tailing
subject: M31,M37
description: Literature suggests that inherited advantages in e-tailing are experienced if customers e-loyalty is reached. E-loyalty has traditionally been explained on grounds of trust, satisfaction, andservice quality. Scholars have greatly emphasised the effect of these elements to customer e-loyalty. However,the explanations are isolated to developed countries,leaving the phenomenon in developing ones unexplained. This study examines the impact of trust, satisfaction, and service quality in consumer e-loyalty in Kosovo.It empirically measures the correlation of relationships across e-loyalty and three elements. The findings reveal a positive correlation between the proposed relationships. Further, it associates trust to the factor with the greatest impact on consumer e-loyalty.
publisher: International Conference on Economic Sciences and Business Administration (ICESBA 2015)
contributor:
date: 2016-01-12 20:51:33
type: Peer-reviewed Paper
source: International Conference on Economic Sciences and Business Administration (ICESBA 2015); International Conference on Economic Sciences and Business Administration (ICESBA 2015)
language: en
rights: Authors who submit to this conference agree to the following terms:<br /> <strong>a)</strong> Authors retain copyright over their work, while allowing the conference to place this unpublished work under a <a href="http://creativecommons.org/licenses/by/3.0/">Creative Commons Attribution License</a>, which allows others to freely access, use, and share the work, with an acknowledgement of the work's authorship and its initial presentation at this conference.<br /> <strong>b)</strong> Authors are able to waive the terms of the CC license and enter into separate, additional contractual arrangements for the non-exclusive distribution and subsequent publication of this work (e.g., publish a revised version in a journal, post it to an institutional repository or publish it in a book), with an acknowledgement of its initial presentation at this conference.<br /> <strong>c)</strong> In addition, authors are encouraged to post and share their work online (e.g., in institutional repositories or on their website) at any point before and after the conference.
University of Illinois at Urbana-Champaign
University of Illinois at Urbana-Champaign
Grainger Engineering Library Information Center
Comments to: Tom Habing
University of Illinois at Urbana-Champaign Engineering Library
1301 West Springfield
Urbana, IL 61801
Phone: 217-244-4425
Updated on: 2017-10-26